The office
Mon–Fri 08:00–18:00
Sat 09:00–13:00
Planned properly.
New boilers with up to a 10-year warranty, servicing at £89, and bathrooms fitted start to finish. We survey your home for free, then give you a fixed quote.
Book a free survey
0116 496 0830
00:00–24:00, every day
Answered at 3am.
Burst pipe, no heating, water through the ceiling — call whatever the hour. We come out across Leicester and fifteen miles around: £95 call-out, then £60 an hour.
Call 07700 900188
What to do right now
Send to the office
08:00
18:00
03:00
Eight o'clock. The office opens.
Surveys booked, fixed quotes written, boilers and bathrooms fitted. The office line, 0116 496 0830, is answered Monday to Friday until six and Saturday until one.
Six o'clock. The office shuts.
The office line rests until the morning. The emergency line doesn't — it stays on, the way a pilot light stays lit while the heating is off.
Three in the morning. A pipe gives way.
07700 900188 is still answered. An engineer comes out anywhere in Leicester and fifteen miles around — £95 call-out, then £60 an hour.
06:00
12:00
18:00
00:00
06:00
Setting
Office
08:00–18:00
Emergency
Constant
From the boiler to the bath.
One firm for the heating, the hot water, the pipes and the bathroom. Planned work is surveyed and quoted first; anything urgent goes straight to the 24-hour line.
Every engineer registered for gas work
Boiler installation
Combi, system and regular boilers, fitted with up to a 10-year warranty.
Free survey, fixed quote
Boiler servicing
A full service for the boiler you already have, by an engineer registered for gas work.
£89
Repairs and breakdowns
No heating, no hot water, a boiler that won't stay on — found and put right.
Booked in, or 24 hours
Central heating
New systems fitted, and the one you already have kept running properly.
Free survey, fixed quote
Bathrooms
Fitted start to finish — one firm from the first survey to the last fitting.
Free survey, fixed quote
Leaks and burst pipes
Found, stopped and repaired, day or night.
24-hour line
Prices first, spanners second.
Planned work gets a fixed quote after a free home survey, so you know the figure before anything starts. Emergencies are a flat call-out, then by the hour.
£89
Boiler service
Booked through the office at a time that suits you.
£0
Home survey
Before any installation, followed by a fixed quote.
Book a free survey
£95
Call-out
Any hour, across Leicester and fifteen miles around.
£60
Each hour after
Once the call-out is covered.
Call 07700 900188
A father and son firm, now five vans strong.
Sortwell is run by Dev Mistry and his son Arun, as it has been since 2005. Today that's five vans and eight engineers, fitting boilers and bathrooms by day and going out on emergency calls by night.
Registered for gas work
8 of 8
Every one of our engineers carries a photo card with their registration on it. Ask to see it at the door.
Talk to the office